Contact
Talk to a human.
No bots. No ticket maze. Tell us what you need and we'll point you in the right direction.
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Real human support
Every message is reviewed by our team.
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1 business day
Monday to Friday.
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Personalization help
Names, numbers, crests and logos.
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Order support
Before or after purchase.
Start here
What can we help with?
Pick the closest match. We'll only ask for what we actually need to help you.Pick the closest match. We'll only ask for what we actually need.
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Tell us what you need.
Your order number lets us find the purchase straight away, so we can answer properly the first time.Your order number lets us find the purchase straight away.
- We reply within one business day
- Monday to Friday
- Every message is reviewed by our team
- No commitment for personalization questions
Ordering for a team?
Custom player names, numbers and crests. Team pricing from 10 pieces.
Build your team order- Every message is reviewed by our team
- No commitment for personalization questions
Quick answers
You might not need to message us.
The most common questions are answered below. Each one opens here — no hunting through the FAQ.
Send us your order number and we'll check the status for you. We reply within one business day, Monday to Friday.
Ask about my orderNames, numbers and initials are engraved into the piece rather than printed on it. Tell us what you'd like engraved and we'll confirm the options for that piece.
Ask about personalization18" sits at the collarbone and works under a jersey or a crew neck. 20" sits a little lower on the chest and reads better over a training top. If you're between the two, the adjustable clasp lets you shorten a 20".
Yes. Persona can engrave team crests and custom logos on eligible pieces. Send us the artwork and we'll prepare it for engraving, then confirm the design with you before production.
Build your team orderPersonalized pieces are made to order, so they take longer than a stock piece. Timing depends on the piece, the personalization and the size of the order — send us what you're planning and we'll confirm the timing before you buy. We reply within one business day, Monday to Friday.
Ask about timingYou have 30 days from delivery to request a return. Items must be unworn and in their original packaging. Full details are in the Refund Policy.
View refund policyTeams & clubs
Ordering for the whole team?
Custom names, numbers and crests.
Team pricing from 10 pieces.
Individually packed and delivered together.
Still here?
Still not sure where it fits?
Send us a message anyway. We'll point you in the right direction.
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