Refund Policy

We want you to love your piece. If you're not completely satisfied, we’re here to help.

🕒 Eligibility Window

You have 30 days from the date of delivery to request a return or exchange.

📦 Return Conditions

To be eligible for a return:

• Your item must be unused and in the same condition that you received it.
• It must be in the original packaging (box, pouch, etc.).
• We require proof of purchase (your order number or confirmation email).

❌ Non-Returnable Items

• Custom or personalized items
• Final sale items
• Gift cards

🔄 Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item for the same one, please email us at shoppersonajwlry@gmail.com.

💸 Refunds

Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

🚚 Return Shipping

You will be responsible for covering the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance — we can’t guarantee we’ll receive your returned item.

💬 Need Help?

Email us anytime at shoppersonajwlry@gmail.com with your order number and reason for return — we’re happy to assist.